Agenda item

Quarter 4 Performance Monitoring

To receive a report on the Council’s performance for Quarter 4 (January – March, 2019). Following requests at previous meetings detailed information will be given on the following issues:


·         Crime and Disorder Information

·         Web Data


The quarterly monitoring report can be found here and the Cabinet Report from the meeting of Cabinet on 28th May, 2019 is attached.


The Strategy, Performance and Partnership Manager, Mr. Jon Rundle, attended the meeting to give an update on the 2018/19 Quarter 4 Performance Monitoring data.


It was reported that 77.0% of the actions were “green” for quarter 4, 17.6% “amber” and 5.4% “red”. The Committee was given further information on the “amber” and “red” actions. These included:


·         “Continue to address the rough sleeping and street drinking issues in our town centres through enforcement, deterrent and prevention” – It was reported two of the three Community Patrol Officers (CPO) had now been accredited and a programme would start on 10th June, 2019 to issue Community Protection Notices and compile evidence to be ready to take individuals to court if necessary. CPO’s would be crewed with Police Officers during the summer months when the activities of these individuals increased. A report would be made to the Committee at a meeting in Autumn, 2019.


·         “Generate and support targeted employment and skills opportunities to improve outcomes for residents” – It was noted that the Skilled Up scheme was no longer active. However, the Council had been working closely with Hampshire County Council (HCC) to continue to deliver construction skills training to local people.


·         “Agree future shape of the CCTV service and procure new cameras and maintenance and supply contracts” – It was reported that a way forward had been agreed and consultants were currently carrying out further work on requirements and specifications. It was hoped this review work would now be completed in summer, 2019.


·         “Build the new pavilions and changing rooms at Ivy Road and Moor Road playing fields” – It was noted that the Moor Road Playing Fields scheme was being revised after a recent resident consultation. A report on the scheme would be made to the Committee at its July, 2019 meeting. It was noted that the Ivy Road project had been put on hold whilst a review was made of options.


Requests were made for further information on the following items:


·         Moor Road Playing Fields Scheme – July, 2019

·         Hampshire County Council project to replace Skilled Up – Q1 Monitoring

·         North Hants Community Safety Partnership – Autumn, 2019


The Committee had requested further information on Crime and Disorder and Web Data during a discussion on the Quarter 2 Performance Monitoring and updates were provided.


The Community Safety Manager, Caroline Ryan attended to give an update of the crime and disorder data and explained the background to the data sets and the interpretation of the information.  She identified that there were different ways of visualising the data and stated that there were reasons why there were sometimes significant changes in the categories.


Web Data – Corporate Communications Manager, Ms Gill Chisnall and Web Manager, Mr. Paul Cowell, attended the meeting to give a presentation on the website and social media activities. It was noted that the website was information focussed and attracted around 65,000 visits per year - 2,100 visits per day. Trends showed that visits were seasonal, spiking in May during elections and the summer when events/activities were more frequent, especially during the Farnborough International Airshow and the opening of the Aldershot Lido.


Online transactions equated to about a quarter of all transactions, these were for a number of different payments, including parking fines, garden waste renewals/sign ups, littering fixed penalty notices and council tax. Other data on usage showed the devices used to access the website, times when people visited and how they accessed the site.


It was noted that the website still attracted significant numbers of visitors, but increasingly people wanted to access information via other channels such as social media. It was reported that 77% of the UK’s internet users had a social media account. The Council had a number of different social media accounts including, Facebook, Twitter, Instagram, LinkedIn and YouTube. The social media accounts were used by the Council to drive traffic to the website, communicate events and news and engage with wider demographics. Customers increasingly used social media to raise queries which could be responded to quickly.

Supporting documents: