To receive a report on the Council’s performance for Quarter 1 (May-June 2018). At the progress meeting, a number of areas of focus were identified for more detailed consideration. These were:
· Crime and Disorder
· Digital Strategy
· General Data Protection Regulations
It is intended that further information will be available for the meeting. The quarterly monitoring report can be found here.
Minutes:
The Committee received a presentation from Mr. Jon Rundle, Strategy,
Performance and Partnership Manager, on the Quarter 1 Performance Monitoring.
The Quarterly Monitoring Report provided information on how well the Council
was performing, and allowed Members and Officers to identify issues on an
ongoing basis. It was reported that at the end of Quarter 1, 85.2% of the
actions were “green”, 14.8% “amber” and 0% were “red”. The Committee was
apprised of the actions being taken on those that were “amber” and noted the
reasons why certain projects were not on track to be achieved within the
timescales set.
A project relating to the CCTV service and how it would be shaped going
forward was raised as “amber”. The current service was provided in partnership
with Hart District Council and was due to undergo a review of the current
systems capabilities and likely needs for future proofing as part of the
procurement process for a new maintenance contract. The Committee was advised
that Hart had updated their cameras during the current contract but Rushmoor
had taken the decision to continue with the existing cameras. This situation
had made the procurement process for a new maintenance contract more complex
and there was a slight delay. A meeting was scheduled for the following week to
consider this matter. The Committee was concerned that the Council had taken
the decision not to upgrade the cameras at the same time as Hart and requested
that an update be given to explain the reasons behind the decision.
Action to be
taken |
By Whom |
When |
To provide an update on the reasons behind the decision to not upgrade
the CCTV cameras within Rushmoor at the same times as the ones in Hart. |
Carrie Ryan, Community Safety Manager |
October, 2018 |
Since the last meeting, when the Committee had considered Quarterly
Performance Monitoring, it was noted that a number of new measures had been
added to the report. These related mainly to the SERCO contract and included
data on service satisfaction, street cleansing, in particular missed bin
collections and fixed penalty notices. Homelessness, walk in customers and
staff absence data was also being included. The Committee also noted that data
on the Council’s savings requirements had been recorded as part of the
information provided. The Committee discussed
the savings requirement data and requested that more information on
income generation, in particular that generated from property investment, should
be added to the work plan.
The Chairman thanked Mr. Rundle for his presentation and welcomed Carrie
Ryan, Community Safety Manager and Inspector Phil Mayne of Hampshire Police who
were in attendance to provide a background to the crime and disorder figures
held within the Quarterly Performance Monitoring Report.
The Committee was advised that there had been a continual decrease in
crime rates over the past two years of about 1% despite all the “red”
categories shown on the data provided within the report. Figures were skewed as
crimes, such as burglaries, could take place over one to two nights; then the
offenders would move to a different location or be caught, causing a peak in
the figures in a short space of time. Historic crimes such as rapes and
domestic abuse could also disrupt the figures as they were logged on the day they were reported and
not backdated to the event itself. The
Committee discussed rape crimes and noted that teens/young people were more inclined
to report rapes than they had in the past. The rapes being reported were not
stranger rapes, but often related to young people being too drunk or under the
influence and not in the right mind to consent to acts of a sexual nature.
The Committee discussed drug crimes and the actions the Police were
taking to address these issues. Operation Fortress was a dedicated team of
police officers in Rushmoor working with the Thames Valley and Guildford Police
to target known people and vehicles associated with drugs. The aims of the
operation were to make Rushmoor a hostile place for dealers and to work with
users to deter them from housing transient drug dealers to try to eradicate the
problem as a whole. The main drugs being dealt in Rushmoor were cannabis,
spice, heroine and cocaine.
A discussion was held around the reluctance of people to call 101, the
non-emergency Police phone number. It was noted that it took a considerable
length of time to report a problem via 101, which put people off. Inspector
Mayne responded by stressing the importance
of using the 101 number, as this helped build a picture of crimes and can help
identify hotspots and gain intelligence to tackle issues effectively.
In response to queries regarding the issues in the town centres around
street drinking and antisocial behaviour, it was noted that the majority of the
street drinkers were currently in prison. It was also advised that most of the
street drinkers weren’t homeless and chose to drink on the streets due to the
fear of losing their accommodation. In respect of begging, the individuals
operating in the town centres were passive and could not be prosecuted under
the Public Spaces Protection Order (PSPO). The Police used allegations of fraud
(a crime with a higher punishment than a PSPO) as a way of targeting these
individuals who were giving the impression that they were homeless.
A request was made for statistics on first time offenders, and measures
taken to prevent them from re-offending. It was noted that there were courses
available including victim awareness to help change mind sets. The Integrated
Offender Management (IOM) Team dealt with regular offenders.
It was agreed that Ms Ryan would look at different ways to display the
information in the Performance Monitoring Report, these would be shared at a
future meeting of the Progress Group. It was also agreed that the Committee
would consider the Crime and Disorder data again when reviewing the Quarter 3
Report.
The Chairman thanked Ms Ryan and Inspector Mayne and then welcomed Cllr
Paul Taylor, Customer Experience and Improvement Portfolio Holder and Phillip
Roberts, IT Systems Administrator who were in attendance to address the status
of the Digital Strategy which appeared as amber in some areas in the Quarter 1
Report.
The Digital Strategy had been adopted on 20th April, 2017 and set out
how the Council would seize opportunities to do things better by increasing the
digital offer to customers, ensuring that the Council was fit and streamlined
for the future. It was noted that the Council had established a group to look
in more detail at the Digital Strategy and a work programme was in place.
Currently a number of areas were being addressed, these included a web portal
for business rates, new ways of working were being scoped as a result of
Citizens’ Advice Rushmoor co-locating in the building and the development of a
cloud strategy.
An area that was showing “amber” was General Data Protection Regulation
(GDPR); it was noted that to meet the Regulations’ criteria, all elected
members had to switch to using a Rushmoor email account and this was to be
completed by Monday 17th September, 2018. Two training session for Members on
GDPR were scheduled for 21st November, 2018 and 14th January, 2019. All Members
were being asked to attend a session.
In response to a query regarding Windows 10 and the migration from
Windows 7, it was noted that Windows 7 would no longer be supported from 14th
January, 2020. A subscription model was available to upgrade as you go although
there were cost implications of taking this offer up. It was felt a good option
to consider going forward. In the meantime, the IT Service needed to ensure the
domain was up to date to allow for migration to Windows 10 when necessary.
With regard to the modern.gov committee administration application, it
was noted that a further roll out of the system with support for Members would
take place in October.