Issue - meetings

Performance Monitoring Process

Meeting: 30/07/2018 - Corporate Governance, Audit and Standards Committee (Item 11)

Performance Monitoring Process

The Head of Democratic and Customer Services to give a presentation on the process used by the Council for performance monitoring of its activities.

Minutes:

The Head of Democracy, Strategy and Partnerships gave a presentation on performance management arrangements in Rushmoor.   It was noted that the Council Plan was currently prepared on an annual basis, although an assessment was being made whether to move to a 3-5 year timespan with annual updates.  The framework of the Council Plan was drafted around the ethos of Listen, Learn, Deliver Better.  There were four themes within the current Plan with 32 priorities and a number of specific plans for major programmes (e.g. Rushmoor 2020 and Regenerating Rushmoor).  Consultation took place with residents about the Council’s actions and priorities and this information was used to inform the work of updating the Plan, the process for which commenced in early Autumn each year. 

 

The Committee was advised of the principles, processes and structure of the performance management framework, which culminated in the production of a quarterly monitoring document, which was reviewed by service managers,  Directors, Cabinet Members and the Overview and Scrutiny Committee.  It was also noted that, as part of this process, it was important to consider financial and delivery performance as well as the completion of objectives. 

 

Some performance data was focused in particular areas and portfolio dashboards were currently being trialled.  In addition, quarterly health and safety reports were being produced around how the Council was performing.    Exception reports were produced which were considered by the Cabinet and Corporate Leadership Team in addition to the Overview and Scrutiny Committee.  It was felt that the current process provided more up-to-date and accurate information and had contributed to the development of a more robust business plan process. 

 

The role of the Committee in the performance monitoring process was to consider the governance issues involved.  Namely, that the Council had an effective performance system overall with the necessary controls and checks in place and at the same time monitoring trends.  It was the intention to present an annual report to the Committee showing how processes had worked and the overall performance of the Council from the previous year.  The Committee’s role would be to monitor the delivery of outcomes and whether the system was fit for purpose. 

 

During discussion, a question was raised regarding access by residents of the performance management information. 

 

RESOLVED:  That the presentation by the Head of Democracy, Strategy and Partnerships be noted.